Carol is an 84-year-old woman who lives in a senior community and has felt lonely and isolated during the pandemic. When she first became a Lighthouse client, she didn’t know how to use her iPhone. She always had trouble answering calls, getting voiceover to work, and came to rely on and enjoy going to the Lighthouse to practice using her phone.
Recently, Lighthouse staff called Carol to check on her and to let her know that office closures had been extended. She was surprised to hear from the Lighthouse during this time of isolation. The staff person thoughtfully asked her how she was and if she had any questions regarding when the Lighthouse would reopen so she could resume her visits. While Carol misses her in-person interactions at the Lighthouse, she clearly appreciated the phone call and the information provided. This personal touch helped a senior feel cared for and connected.