Scott Flagel, Lighthouse of Collier CEO was elected Treasurer of the Board of Directors for Florida Agencies Serving the Blind (Florida ASB). This is a private, not-for-profit 501(c)3 consortium of 17 not-for-profit agencies serving the blind. It is considered a national leader in setting standards and best practices for providing services to the blind. Learn more at Florida Agencies Serving the Blind (beyondvisionloss.org)
Carol is an 84-year-old woman who lives in a senior community and has felt lonely and isolated during the pandemic. When she first became a Lighthouse client, she didn’t know how to use her iPhone. She always had trouble answering calls, getting voiceover to work, and came to rely on and enjoy going to the Lighthouse to practice using her phone.
Recently, Lighthouse staff called Carol to check on her and to let her know that office closures had been extended. She was surprised to hear from the Lighthouse during this time of isolation. The staff person thoughtfully asked her how she was and if she had any questions regarding when the Lighthouse would reopen so she could resume her visits. While Carol misses her in-person interactions at the Lighthouse, she clearly appreciated the phone call and the information provided. This personal touch helped a senior feel cared for and connected.