Job Title: Case Manager
Reports To: Executive Director
FLSA Status: Exempt
Location: Collier County, Naples FL
Summary: Provides case management to Lighthouse of Collier clients who are blind or visually impaired. Case Management is responsible for the initial contact with the potential client, and conducting a detailed functional assessment to determine the types of services to be provided to ensure the client can live an independent, productive life while remaining fully engaged.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide information about Lighthouse services to potential clients and their caregivers.
- Conduct initial client interviews, including intake of application for services and functional assessment.
- Develop rehabilitation plan collaboratively with clients, based on results of assessments, needs, and goals.
- Communicate client service needs to instructors.
- Assess and evaluate active clients and review their individualized training program throughout their participation in Lighthouse of Collier programs.
- Identify barriers to a client’s attaining goals and work with staff and other resources to remove those barriers.
- Lead staff meetings with client related discussion and coordinate services so that clients achieve their individualized goals consistent with the mission of the Lighthouse of Collier.
- Provide clients with information about other resources that may be beneficial.
- Write case notes and ensure all client files and notes are up to date, accurate and neat.
- Prepare and provide accurate reports/documentation for each client, for DBS reporting and Grant submissions and according to schedule of funders or agency programs.
- Make appropriate referrals to other organizations and agencies.
- Communicate regularly with clients to ensure that the appropriate services are being provided.
- Participate in networking events to build professional relationships within the community.
- Obtain and distribute adaptive aids.
To perform this job successfully, an individual must have a positive attitude and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In addition to the qualifications required for the Case Manager position, the ideal candidate will have ONE of the following qualifications:
- Proficient in either Spanish or Creole
- Proficient in Social Media
- Grant Writing
A minimum Bachelor’s Degree in Social Work, Mental Health, Rehabilitation Counseling or similarly related helping profession or equivalent work experience is required, with the ability and training to provide coordination, supervisory and administrative services. A minimum of two years successful experience in rehabilitation of blind persons or other social service preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Spanish speaking is a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of basic Microsoft Word and Excel and email/Internet software and know or learn Lighthouse client database and the Division of Blind Services client database (AWARE).
Certificates and Licenses:
No certifications needed
This job has no supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. No specific vision abilities are required by this job. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms and talk or hear and to travel within the Lighthouse facility. The employee is occasionally required to travel off-site to other agencies. Candidate should be able to provide her/his own transportation to client home assessments and groups, and physically manage access to a variety of home environments
To perform the job successfully, an individual should demonstrate the following competencies: Technical Skills – Strives to continuously build knowledge and skills. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Interpersonal – Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Oral Communication – Listens and gets clarification; Responds well to questions. Team Work – Balances team and individual responsibilities; Gives and welcomes feedback; Supports everyone’s efforts to succeed. Written Communication – Writes clearly and informatively; Able to read and interpret written information. Ethics – Treats people with respect; Works with integrity and ethically. Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time. Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative – Asks for and offers help when needed. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
For additional employment inquiries, please contact Robin Goldstone Garcia, Executive Director (add link to email address firstname.lastname@example.org)
For immediate and confidential consideration, please forward your resume, application and salary requirements to:
Robin Goldstone Garcia
2685 Horseshoe Drive South
Naples, Florida 34104
Applicants have rights under Federal Employment Laws
The Lighthouse of Collier is a Drug-Free workplace, E-Verify participant and an Equal Opportunity Employer.
Family and Medical Leave Act (FMLA) Poster
E-Verify Participation Poster
Right to Work Poster
Lighthouse of Collier, Inc. is an Equal Opportunity Employer. Qualified applicants are evaluated without regard to race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, gender identity, gender expression, sexual orientation, veteran status, military status, genetic information or any other characteristic protected by applicable federal, state or local laws.
The EEO is the Law poster (available here: http://www1.eeoc.gov/employers/poster.cfm)